Moventrax (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://moventrax.org (the “Site”), use our services, or interact with us. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.
1. Information We Collect
We may collect information about you in various ways, including when you visit our Site, fill out forms, book cleaning services, or communicate with us. Types of information we collect include:
1.1 Personal Information
- Name
- Email address
- Phone number
- Billing and shipping information
- Service preferences or requests
1.2 Non-Personal Information
- IP address
- Browser type and version
- Pages visited and time spent on the Site
- Device information
- Cookies and similar tracking technologies
This information helps us improve your experience, process bookings, and deliver services effectively.
2. How We Use Your Information
We use the information we collect for purposes including, but not limited to:
- Providing and managing our cleaning services
- Processing payments and transactions
- Responding to inquiries, requests, or customer support needs
- Sending service updates, promotional communications, and newsletters (if consented)
- Improving our website, services, and user experience
- Complying with legal obligations and preventing fraud
3. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Service Providers: Companies that assist us in providing our services, such as payment processors or IT providers.
- Legal Obligations: When required by law, regulation, or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the transaction.
We require all third parties to maintain the confidentiality and security of your information.
4. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content. You can choose to disable cookies through your browser settings; however, some features of the Site may not function properly if cookies are disabled.
Types of cookies we use:
- Essential Cookies: Necessary for website operation and service functionality.
- Performance Cookies: Collect information about website usage to improve performance.
- Advertising/Targeting Cookies: Track user behavior for marketing and promotional purposes.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Your Privacy Rights
Depending on your location, you may have rights related to your personal data, including:
- Accessing the personal information we hold about you
- Requesting correction or deletion of your personal information
- Opting out of marketing communications
- Restricting or objecting to certain processing activities
To exercise these rights, please contact us using the information provided in Section 9.
7. Third-Party Links
Our Site may contain links to third-party websites. Moventrax is not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party sites you visit.
8. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected personal data from a child under 13, we will take steps to delete such information promptly.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, you can contact us:
- Address: 250 Sparks Ave, North York, ON M2H 2S4, Canada
- Phone: +1 416-991-4019
- Email: [email protected]
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with the “Effective Date” updated accordingly. We encourage you to review this page periodically for the latest information.